FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the CHONEMOHA SHOP FAQ page.
Below you’ll find answers to the most common questions about our digital e-books, orders, downloads, payments, and customer support.

📘 ABOUT OUR PRODUCTS

1. Are your books physical or digital?

All products sold on CHONEMOHA SHOP are digital e-books in PDF or EPUB format.
No physical items are shipped.

2. How will I receive my digital e-book?

Instantly!
As soon as your purchase is completed, you will receive:

  • A download link on the checkout confirmation page

  • A download link sent to your email

You can download the file immediately.

3. What devices can I use to read your e-books?

Our e-books work on:

  • Phones (iOS & Android)

  • Tablets

  • Laptops and computers

  • Kindle or e-readers (EPUB/PDF supported models)

4. Do the files expire?

No.
Once downloaded, your e-book is yours to keep forever.

💳 PAYMENTS

5. What payment methods do you accept?

We accept secure payments through:

  • Paddle

  • PayPal

  • Shopify Payments (card payments)

All transactions are encrypted and secure.

6. Will I be charged sales tax?

Depending on your location, applicable taxes may be automatically calculated during checkout.

📥 ORDER & DOWNLOAD ISSUES

7. I didn’t receive my download link. What should I do?

No worries! Try the following:

  • Check your spam or junk folder

  • Make sure the email entered during checkout was correct

  • Contact us: contact@chonemoha.site

We will resend your download link within 24–48 hours.

8. My file won’t open. Can you help?

Yes!
Please email us, and we will assist you with accessing your e-book.

9. Can I re-download my purchase?

Yes.
If you lose your file, contact us with your order number and we’ll resend your download link.

🔄 RETURNS & REFUNDS

10. Do you offer refunds?

Since our products are digital and instantly delivered, refunds are generally not offered.

However, refunds may be granted if:

  • You accidentally purchased the same e-book twice

  • You received the wrong file

  • Your file is corrupted or does not download properly

Read our full Return & Refund Policy for more details.

📚 LICENSING

11. Can I share the e-book with friends or online?

No.
Purchases include a personal-use license only.
You may not:

  • Share

  • Resell

  • Distribute

  • Upload publicly

Violations may result in legal action.

✉️ CONTACT & SUPPORT

12. How can I contact customer support?

You can reach us anytime at:

📧 contact@chonemoha.site
📞 (251) 384-4697

13. When can I expect a response?

We aim to respond within 24–48 hours.

14. Where is CHONEMOHA SHOP located?

CHONEMOHA LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801, USA

This is our registered business address. All products are delivered digitally.

🌍 GENERAL

15. Do you offer international purchases?

Yes!
Our digital e-books can be bought and downloaded worldwide.

16. Do you add new books regularly?

Yes — we frequently update our catalog.
Check back often for new releases and seasonal titles!